Shipping & Returns

Shipping

Canada:

Free shipping on all purchases over $75 CAD

$9 flat rate shipping charge on all orders under $75 CAD

Orders will be shipped via Canada Post or FedEx.

International:

Now offering free shipping on all purchases over $75 CAD worldwide!

$19 flat rate shipping charge on all orders under $75 CAD

Import duties, taxes, and other charges are not included in the purchase price from Brand Agent and are the responsibility of the buyer.  International orders will be shipped via Canada Post or FedEx.

All standard shipments please allow 2-4 business days for handling and between 7-10 business days for shipping.  All orders are shipped Monday through Friday.  Please note, all orders received on Saturday and Sunday will be processed the following business day.    

Returns 

Brand Agent does not accept returns on sale items.

For regular priced merchandise, a return request must be received at returns@brandagentboutique.com within 15 days.  The item must be in the same condition and original packaging. Return shipping to Vancouver, Canada is at the expense of the buyer.

All pre-loved purchases are a final sale.  

If you have an issue with your order upon arrival please contact us immediately. For any other questions regarding your order or our policies please contact us at contact@brandagentboutique.com