FAQs

Frequently Asked Questions

Q : Where are you located?

A : We are owned and operated locally in Vancouver, Canada

Q : Do you ship worldwide?

A : Yes, we ship worldwide.

Q : What is the processing time for orders?

A : All items are shipped within 2-4 business days unless noted to allow extra processing time in item description. Some collections are available on pre-order basis and this will be noted on the listings.

Q : How long does delivery take?

A : All standard shipments please allow 2-4 business days for handling and between 7-10 business days for shipping.  All orders are shipped Monday through Friday.  All orders received on Saturday and Sunday will be processed the following business day. Please note we are not responsible for international delays or fees due to customs.

Q : Can I return my order?

A : Yes, we have a full refund policy. All items must be returned within 15 days of receiving the item in the SAME condition as received. Any items worn or damaged will not be accepted back. Any sale items, including items purchased with a promo code, are a final sale. Return shipping is at the expense of the buyer. Please email return requests to returns@brandagentboutique.com

Q : Can I exchange my item?

A : Yes, exchanges are accepted.

Q : I need help with my order. How can I contact you?

A : For any assistance with an order, please email contact@brandagentboutique.com and a customer service representative will gladly help you.

Q : I received a damaged item, what do I do?

A : ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email contact@brandagentboutique.com for assistance